How to engage customers by using Social Media..

Published: 16th May 2011
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Days are gone when face to face communication with clients was the only way to approach business. The only way to listen to the demands and desires of customers and clients was to have a face to face interaction with them. But now with the introduction of online media or you can say social media things have improved a lot and engagement with the customers has become very easy.

With the help of social media we can help our business to grow, we can strengthen our relationship with the customers, we can attract consumers and this will result in a lucrative way for business. Now the question arises how to lure customers and how to engage customers on social media?

Before applying social media into the business one should be very clear with the goals. Is your goal is to have maximum number of clicks on your website? Is your goal is to be have maximum number of clicks on google search?
Engagement is increasing the number of clicks by each consumer once they reach your website. Lets follow basic steps in order to engage consumers on social media. These steps in my language is known as G-G-T.


1.Gain Attention

Before you make a sale, you must gain the attention of your target customer. Search engines and Social Media when go hand in hand works better. Frequently posting interesting videos on YouTube and publishing blogs that appeal to the interests of your target audience can attract attention. Write for your target audience, and include relevant keywords and "eye-catching" headlines so that the search engines know how to point your social media content.

2. Get Interest

Your blogs should contains links which directly fulfills the answers of the customers. Links should be posted at an appropriate place. Opening a link by a customer means that he is interested in gaining more information about your business or product/service. And also don’t forget to mention your email address, so that interested customer can write you onto that.

3. Take Action

After you are done with the above two steps your next task would be to take action. What is your desired action? Is your action is to make sale? Is it to schedule meeting with your consumer? Make sure that your action should fulfil the curiosity of your consumers and potential consumers. And after doing this don’t forget to give thanks note to consumers so that you can strengthen the relationship with the consumers.


Marketing your product/service with social media requires an engagement with the consumers. With the help of G-G-T you will make it easy for your targeted consumers to know more about your business and gain more information about their desired product/service. Your customers will do more clicking on your website. They will be more likely to continue clicking to make a purchase. And at the end of the day you will be successful in engaging consumers.



Heena Lodha

The author is a business researcher with CheckBuzz, a social media monitoring company.


About CheckBuzz : A Social Media Monitoring Company, which tells brands/corporates what bloggers, journalists, powerful consumers, or even ordinary people are saying about them. Having a healthy experience of 3+ years, this company gives its solutions on Social media consulting, Social media marketing and Social media monitoring.

For any inquiries, please feel free to write our team: info@checkbuzz.comDays are gone when face to face communication with clients was the only way to approach business. The only way to listen to the demands and desires of customers and clients was to have a face to face interaction with them. But now with the introduction of online media or you can say social media things have improved a lot and engagement with the customers has become very easy.

With the help of social media we can help our business to grow, we can strengthen our relationship with the customers, we can attract consumers and this will result in a lucrative way for business. Now the question arises how to lure customers and how to engage customers on social media?

Before applying social media into the business one should be very clear with the goals. Is your goal is to have maximum number of clicks on your website? Is your goal is to be have maximum number of clicks on google search?
Engagement is increasing the number of clicks by each consumer once they reach your website. Lets follow basic steps in order to engage consumers on social media. These steps in my language is known as G-G-T.

1.Gain Attention

Before you make a sale, you must gain the attention of your target customer. Search engines and Social Media when go hand in hand works better. Frequently posting interesting videos on YouTube and publishing blogs that appeal to the interests of your target audience can attract attention. Write for your target audience, and include relevant keywords and "eye-catching" headlines so that the search engines know how to point your social media content.

2. Get Interest

Your blogs should contains links which directly fulfills the answers of the customers. Links should be posted at an appropriate place. Opening a link by a customer means that he is interested in gaining more information about your business or product/service. And also don’t forget to mention your email address, so that interested customer can write you onto that.

3. Take Action

After you are done with the above two steps your next task would be to take action. What is your desired action? Is your action is to make sale? Is it to schedule meeting with your consumer? Make sure that your action should fulfil the curiosity of your consumers and potential consumers. And after doing this don’t forget to give thanks note to consumers so that you can strengthen the relationship with the consumers.

Marketing your product/service with social media requires an engagement with the consumers. With the help of G-G-T you will make it easy for your targeted consumers to know more about your business and gain more information about their desired product/service. Your customers will do more clicking on your website. They will be more likely to continue clicking to make a purchase. And at the end of the day you will be successful in engaging consumers.



Heena Lodha

The author is a business researcher with CheckBuzz, a social media monitoring company.


About CheckBuzz : A Social Media Monitoring Company, which tells brands/corporates what bloggers, journalists, powerful consumers, or even ordinary people are saying about them. Having a healthy experience of 3+ years, this company gives its solutions on Social media consulting, Social media marketing and Social media monitoring.

For any inquiries, please feel free to write our team: info@checkbuzz.com

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Source: http://checkbuzz.articlealley.com/how-to-engage-customers-by-using-social-media-2230318.html


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